Quick answers about shopping with BD Card Shop. For help with a specific card or order, contact us or email info@bdcardshop.com.
Will I receive the card pictured?
For individual card listings, the photographs show the exact card offered. Review the front and back images and the condition information before purchasing.
How do I check a card’s condition?
Read the listing details and inspect both photographs. Please ask about any detail you would like clarified before ordering. A condition description is not a promise of a particular professional grading result.
When is a card eligible for envelope shipping?
Individual cards priced at $19.99 or less may qualify for plain white envelope (PWE) shipping when the packed shipment weighs 3 oz or less and meets the service’s size, flexibility and thickness requirements. Packaging is selected for the complete order; envelope shipping is not guaranteed by card count or price alone. Cards priced at $20 or more, or packed shipments over 3 oz, use bubble-mailer or other appropriate package shipping. Combined orders, thicker cards, graded cards, and other items may require package shipping. Available shipping options and charges are shown at checkout.
Does envelope shipping include tracking or insurance?
Envelope shipping is not insured and may have limited tracking or no full package-style tracking. Tracking information is provided when available. See the shipping policy for the complete details.
How quickly will my order ship?
Typical handling time is 2 business days, Monday through Friday excluding holidays. Most orders ship the following business day, but handling time can vary. Carrier delivery estimates are not guaranteed, and expedited shipping is not currently offered.
Where do you ship?
BD Card Shop currently ships within the United States. International shipping is not available.
What if an order arrives damaged or appears lost?
Email info@bdcardshop.com with your order number and tracking information, if available. For damage, include clear photographs and keep the item and all packaging. Do not return an item until you receive instructions. Claims and resolutions are reviewed case by case under our policies.
How do returns and refunds work?
Please review our Return and Refund Policy for eligibility, timing, and instructions. Contact us before sending an item back.
Where can I shop for trading card games?
Visit the BD Card Shop TCGplayer store for TCG inventory. TCGplayer purchases are handled through that marketplace.
Are collectibles and sealed products available?
Those departments are being prepared for future inventory. Join our email list for shop updates and new arrivals.
These answers summarize our store information. The complete Shipping Policy and Return and Refund Policy provide the full terms.