Refund policy
Return and Refund Policy
Last updated: July 21, 2026
Thank you for shopping with BD Card Shop. We sell physical collectible trading cards, sealed trading card products, graded cards, card supplies, and related collectibles. Because collectible card values and market prices can change quickly, all sales are final unless an exception is approved under this policy.
All Sales Final
All sales are final on trading cards, sealed trading card products, graded cards, memorabilia, collectibles, and trading card supplies.
Returns, refunds, exchanges, or cancellations are not accepted for:
- buyer’s remorse;
- market price changes;
- duplicate purchases;
- grading results or grading expectations;
- dissatisfaction with pack, box, case, or mystery product contents;
- opened sealed products;
- products damaged after delivery or after being received;
- or items that have been altered, opened, resealed, played, handled, or removed from original packaging after delivery.
Sealed Products
Sealed trading card products must remain factory sealed. Opened packs, boxes, cases, blasters, tins, mystery items, or other sealed products cannot be returned.
Eligible Return or Refund Exceptions
BD Card Shop may approve a return, refund, replacement, or store credit only if:
- the wrong item was sent;
- the item was materially different from the listing;
- the listed condition was clearly incorrect;
- the item was damaged in transit;
- or the item is confirmed to be counterfeit or altered and was not sold as such.
Customers must contact BD Card Shop within 48 hours of delivery with the order number, a description of the issue, and clear photos when applicable. Claims submitted after 48 hours may be denied.
Orders requiring shipment outside the United States may be canceled and refunded to the original payment method.
Card Condition
Raw trading cards are sold based on the condition stated in the listing. Minor differences in condition opinion may occur with collectible cards. Photos, written descriptions, and listed condition should be reviewed before purchase.
Raw cards are not guaranteed to receive any particular third-party grading result. Grading expectations, grading results, or disagreement with a future grading company’s opinion are not valid reasons for return.
Envelope Shipping Risk
Envelope shipping is not insured and may have limited tracking or no full package-style tracking. If an order ships by envelope, the customer accepts the additional risk of that shipping method, including delivery risk and condition-at-delivery risk caused by normal carrier handling while in transit.
This does not limit claims for the wrong item, a materially different item, a clearly incorrect listed condition, or an issue caused by BD Card Shop.
For lost envelope shipments or damaged envelope shipments, BD Card Shop will review the issue case-by-case under the Lost Packages and Damaged Shipments sections of this policy.
Damaged Shipments
If your order arrives damaged, please contact BD Card Shop as soon as possible with your order number, a description of the damage, and clear photos of the packaging and damaged item.
Please keep all packaging materials, including envelopes, boxes, bubble mailers, cardboard, sleeves, top loaders, and any other protective materials. These may be needed for a carrier claim.
If the package shows obvious shipping damage, please contact the shipping carrier immediately and keep the package and materials available for inspection.
Do not return damaged items unless BD Card Shop instructs you to do so. If a return is required for a damaged shipment claim, BD Card Shop will provide instructions.
Damaged shipment claims are reviewed case-by-case. Approved resolutions may include a refund, replacement, store credit, or carrier claim assistance.
Lost Packages
If your order appears to be lost in transit, please contact BD Card Shop with your order number and tracking information.
If tracking has not updated for an unusual amount of time, we will review the shipment and may open a claim or investigation with the shipping carrier.
If tracking shows the package was delivered, the customer is responsible for checking the delivery location, mailbox, household members, neighbors, building office, or local post office/carrier office. Delivered scans are reviewed case-by-case and do not automatically qualify for a refund or replacement.
BD Card Shop is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, forwarding issues, or other events outside our control. We will assist with carrier claims when appropriate.
Approved Returns
If a return is approved, the item must be returned in the same condition received. Items must include all original packaging, sleeves, top loaders, labels, seals, cases, certificates, accessories, and documentation, if applicable.
Returns sent without approval may be refused or returned to sender at the sender’s expense.
Refunds
Approved refunds are always issued to the original payment method after the returned item is received and inspected, unless BD Card Shop determines that a return is not required.
Processing times may vary depending on the payment provider or bank.
Shipping and handling charges are always non-refundable once an item ships, unless BD Card Shop is at fault.
How to Contact Us
For return, refund, damaged shipment, or lost package questions, contact BD Card Shop at:
info@bdcardshop.com
Please include your order number, name, email address used on the order, and photos when applicable.